Job Description
DUTIES AND RESPONSIBILITIES
Specific duties include, but are not limited to, the following:
· Take reservations via phone and in person
· Work with a multi-line phone system
· Greet and register guests as they arrive
· Handle cash and make change
· Receive and process payment for accommodation
· Answer guest questions, handle requests and take care of issues that arise
· Inform guests of local places of interest and provide directions
· Maintain room inventory
· Balance guest folios
· Be familiar with frequent-stay guest programs and special packages
· Understand the importance of increasing revenue
· Work in conjunction with other departments
· Maintain the appearance of the lobby
· Handle beverage and/or gift shop sales
· Make coffee, prepare breakfast
· Assist housekeeping as needed
· Perform other duties as assigned
REQUIRED SKILLS AND ABILITIES
· Excellent customer service skills
· Ability to be welcoming and courteous to guests, coworkers and vendors
· Must be organized and able to multitask
· Ability to remain cheerful under stress
· Maintain a professional demeanor and appearance at all times
· Ability to understand and carry out instructions
· Good knowledge of the local area and businesses
· Good communication skills
· Basic math and reading skills
· Strong interpersonal and problem-solving skills
· Strong typing / keyboarding skills
· Strong computer knowledge
· Ability to memorize a large amount of different, detailed, computer procedures
PREFERRED QUALIFICATIONS
· Previous related work experience
· High School Diploma or GED
REQUIRED LICENSES / CERTIFICATIONS
· Food Handler’s Card (will be completed once hired)
· Alcohol Service Permit (based on location, will be completed once hired)
· Must pass a criminal background check
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
· Work requires standing for most of each shift
· Must be able to lift up to 25 pounds
· Primary worksite is indoors
WORK HOURS AND WAGE
Job Type: Part-time
Pay: $15.75 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
